Cancellation Policy
Definitions
Early Cancellation: The appointment is cancelled by calling or emailing Attach 48 or more hours prior to the scheduled appointment. No fee charged.
Late Cancellation: The appointment is cancelled by calling or emailing Attach less than 48 hours prior to the scheduled appointment. 50% for private clients of scheduled appointment fee charged. 90% for NDIS participants.
Missed Appointment/No show: When the client does not attend their scheduled appointment, or for any reason does not show at the agreed location and has not called or emailed Attach prior to the scheduled appointment. 100% of scheduled appointment fee charged.
Purpose
At Attach we recognise that regular attendance at your scheduled appointment requires a high level of commitment from all parties involved. We do our best to accommodate and be flexible to meet your individual and family needs. Regular attendance and commitment by all parties allows program and goal achievement and helps you with scheduling any other appointments you may have. As we put this time aside for you, we do ask that you let us know if you are unable attend your scheduled appointment 48 or more hours prior to avoid a cancellation fee. We therefore urge you to be proactive in attending scheduled appointments. Should you miss an appointment (no show) without informing Attach for your first appointment, full payment in advance for your next session is required. Please note, if your scheduled appointment is occurring at a third-party venue, for instance, at school or kinder, it is the parent/carer’s responsibility to notify the location.
To assist in reducing cancellation fees, reminders for scheduled appointments are sent out via email three days prior to your scheduled appointment.
Cancellation Fees
Early Cancellation: No fee
Late Cancellation:
Private clients – $82.50
NDIS participants- $175.60
Missed Appointment/No Show: 100% session fee for private and NDIS scheduled appointments.
Please note clients funded by organisations may have additional considerations with clients deciding not to continue. This information is provided on the professionals page.
